1. INTRODUCTION

1.1 These terms of purchase ("Terms") set out the terms on which you may purchase products from us through our website for delivery to the approved delivery locations set out in clause 3.1 below. Please read these Terms carefully before ordering any products from us and make sure that you understand them.

1.2 These Terms are only available in English.

1.3 Purchases of products for delivery to the Hong Kong Special Administrative Region, Japan, Singapore or the Republic of Korea are managed through our third-party e-commerce cross-border partner, Shopify, and are subject to Shopify's terms of sale (available at the checkout stage). These Terms do not apply to such orders. For more information, please refer to our FAQs.

1.4 We draw your attention in particular to: Clause 6.4 and Clause 9.3, which restrict your ability to resell products on a commercial basis and allow us to cancel the contract and refuse to sell any further products to you if you breach the resale restrictions; and Clause 10, which explains how we limit our liability to you.

2. INFORMATION ABOUT US

2.1 VERMO is made available to you by VERMO Ltd. ("we", "us" or "our").

2.2 Our registered office is VERMO Ltd., address: [INSERT ADDRESS], registration number: [INSERT NUMBER]. Our VAT number is [INSERT NUMBER].

2.3 You may contact us by email at CONTACT@VERMO.COM.

3. PLACING AN ORDER

3.1 You may only place an order with us if: (a) you are 18 years old or over; (b) you hold a valid debit or credit card (or are authorised to pay by another payment method we accept); and (c) you are able to accept delivery in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom (including the Channel Islands) and the United States (excluding Alaska and Hawaii) and/or other territories listed on our website from time to time as delivery addresses ("Approved Delivery Locations").

3.2 You may only order products through our website.

3.3 When placing an order, please ensure that you provide complete and accurate information. The information we may require includes: your first name, last name, telephone number, email address, delivery address and invoice address. During the ordering process, we may also request additional information from you to verify your order. You are responsible for ensuring that your order is correct and accurately reflects your choices. Please take time to check your order before submitting it. If the order is incorrect in any way, please refer to clause 3.8 below.

3.4 After receiving your order, we will send you an email confirming that the order has been received. However, this does not mean that your order has been accepted. Before accepting any order, we will carry out standard pre-authorisation checks on your payment card to ensure there are sufficient funds to complete the transaction. This may involve sharing your information with some of our third-party suppliers. For more information, please see our Privacy Policy.

3.5 We may occasionally refuse an order, for example, because the product is unexpectedly out of stock; because you are located outside the Approved Delivery Locations; or because you are in breach of, or we suspect you are in breach of, these Terms. When this happens, we will notify you as soon as possible, and we will not charge you for the order.

3.6 We will communicate our acceptance of your order by sending you an email (the "Confirmation"), at which point a contract will be formed between you and us.

3.7 If you have ordered multiple products and some are unavailable, we may process the order in respect of the available products.

3.8 If you notice an error in your order or wish to cancel it before we have sent you the Confirmation, please notify us immediately by contacting our Customer Service team using the contact details provided above. If you notice an error in your order or wish to cancel it after we have sent you the Confirmation, please note that we are generally unable to correct errors or cancel your order after the details have been sent to our warehouse (i.e., after you have received the Confirmation), although you will still have the right to return the products and obtain a refund as described in Clause 7.

3.9 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. PAYMENT TERMS

4.1 The prices of our products may change from time to time, but changes will not affect any order you have already placed, except in the case of a relevant pricing error, in respect of which please refer to clause 4.4 below.

4.2 All import duties, taxes, and customs fees are the sole responsibility of the customer

4.3 The prices of the products stated on our website do not include shipping costs, which will be calculated and added at the checkout stage based on our current Shipping Policy

4.4 Our website contains a large number of products. Despite our best efforts, the prices of some products on our website may occasionally be incorrect. If we discover an error in the price of a product you have ordered, we will notify you as soon as possible after discovery and we will give you the option to continue with the purchase at the correct price or to cancel your order for that product. If we are unable to contact you using the latest contact details you have provided to us, we will reject the relevant part of the order or treat the relevant part of the order as cancelled and notify you by email at the address provided to us.

4.5 Our website lists the payment methods we accept.

4.6 Payment will only be accepted after we have accepted your order (i.e., when we send you the Confirmation). Products that are the subject of an order will not be shipped until we have received full payment for all orders. If we only accept a pre-authorisation for an order, we will process the payment before delivering the products to you.

4.7 If the order is delivered to the UK, all payments for products must be made in GBP; if delivered to Europe, in EUR; if delivered to the US, in USD; or in such other currency as may be indicated on our website from time to time. It is not possible to request payment in a currency other than the currency advertised for the Approved Delivery Location with which you are associated. If you are a customer whose payment method is not denominated in one of the currencies offered on our website, the final price or refund will be calculated based on the applicable exchange rate on the day your relevant card issuer or bank processes the transaction. We are not responsible for any exchange rate fluctuations, commissions, fees or charges you may incur when paying for your order or receiving a refund.

4.8 Title to the products that are the subject of an order will only pass to you when we have received full payment of all sums due for that order (including shipping costs, if applicable).

4.9 Import Duties & Taxes: For international orders delivered to Approved Delivery Locations (including Japan, South Korea, Hong Kong, etc.), you are responsible for any import duties, customs fees, and local taxes required by your country of residence.

5. DELIVERY

5.1 We only ship products to Approved Delivery Locations. For the avoidance of doubt, we do not deliver to freight forwarders, lockers, warehouses, PO boxes or any other similar type of third-party agent or address.

5.2 We will arrange for the delivery of the products using a delivery partner of our choice. Our aim is to deliver the products to you as soon as possible and we will provide you with an estimated delivery date as part of your Confirmation. Please note that estimated delivery dates are estimates only and we cannot guarantee delivery by the estimated delivery date.

5.3 We may deliver products in instalments but we will not charge you any additional shipping costs for this.

5.4 Delivery Methods

5.4.1 We will arrange for the delivery of the products through a selected logistics partner. We provide standard delivery services by default, and the logistics personnel will attempt to deliver the package to the address you specify.

5.4.2 In certain circumstances, depending on the policies of the logistics partner or your pre-selection, the package may be placed in a "safe location" at your address (such as a porch, garage or designated area) if no one is available to sign for it. When the package is marked as "delivered" by the logistics system or placed in a safe location, delivery shall be deemed completed and the risk of loss or damage to the products will pass to you.

5.4.3 We strongly recommend that you specify a safe delivery preference when ordering or through the logistics tracking link. If you do not specify, the standard procedures of the logistics partner will apply.

5.4.4 We will provide you with logistics tracking information via email. You are responsible for monitoring the delivery status using such information and for being available to receive the package during the estimated delivery time window, or for rescheduling delivery via the logistics partner's link.

5.4.5 We are not responsible for any loss, misdelivery or damage to a package arising from an incorrect or incomplete address provided by you, failure to receive the package, or placement of the package in a designated location based on your/the logistics partner's instructions.

5.5 If the logistics partner is unable to complete delivery because no one is available at the address and no safe location is available, the package will be returned to our warehouse. In such circumstances, we will contact you to arrange redelivery (at your additional cost) or process a refund.

6. PRODUCTS

6.1 Product images on our website are for illustrative purposes only. Although we have made every effort to display colours and materials accurately, we cannot guarantee that the colour or material displayed on your computer or device accurately reflects the true colour or material of the product. Your product may differ slightly from these images, particularly for products that may be handmade (in whole or in part) or made from natural materials (for example, natural materials such as leather have naturally occurring surface variations and imperfections, so the colour, texture and overall appearance of your product may differ slightly from the images shown to you).

6.2 The packaging of the products may differ from the packaging shown on our website.

6.3 You may only purchase one (1) unit of any one (1) product, unless the product is available in multiple sizes, in which case you may purchase different sizes of the same product, or as otherwise notified by us from time to time. Any orders exceeding this limit will be rejected or cancelled. Please note that this limit applies per customer, not per order, meaning that if you attempt to purchase more than this limit across multiple orders or using different aliases or addresses, we reserve the right to reject or cancel any or all of them.

6.4 No products purchased may be resold on a commercial basis, and all products shall be used only for personal, non-commercial use, including, without limitation, for influencer or blog commercial activities

7. YOUR RIGHT TO RETURN

Return because you have changed your mind

7.1 You have the right to cancel your order at any time before we accept it (i.e., before you receive the Confirmation). To do so, please immediately contact our Customer Service team using your preferred method as set out in clause 2.3 above. Otherwise, once your order has been accepted (i.e., after you have received the Confirmation), you have the right (subject to certain exceptions and consumer rights applicable to your Approved Delivery Location) to change your mind about the products you have ordered and obtain a refund in accordance with the following terms.

7.2 Your right to change your mind and return the products (if you are entitled to it) begins from the date you receive the Confirmation for the order and ends 14 days after the date you receive the relevant product. Please note that if you are returning multiple products that form part of the same order and are delivered separately, this 14-day period will run from the date of delivery of the last product.

7.3 Unfortunately, you do not have the right to change your mind and return (a) products that have been made or personalised to your specifications, such as products that are tailored or altered; or (b) for hygiene reasons, any swimwear or underwear products where the protective strip has been removed.

7.4 If you exercise your right to change your mind and return a product, you must notify us before the expiry of the 14-day period set out in clause 7.2 above. To notify us, please follow the steps set out in our Returns Policy (see clause 8 below). Alternatively, you may use the cancellation form at the bottom of these Terms, although this is optional. After notifying us, please return the relevant product to us as soon as reasonably practicable, and in any event within 14 days of the date you notify us that you wish to return it, in accordance with our Returns Policy.

7.5 If you exercise your right to change your mind and return the product in accordance with these Terms, we will refund all sums received from you in respect of the cancelled product, including any outbound shipping charges you paid (if any). We may deduct from any refund due to you an amount to account for the loss in value of the returned product if the loss was caused by unnecessary handling by you.

7.6 The costs of return shipping are the responsibility of the customer. For your convenience, upon approval of your return request, we will provide a prepaid return label. The cost of this return shipping will be deducted from your final refund amount.

7.7 Any refund due to you will be made using your original payment method within 14 days of the earlier of:
(a) the date we receive the returned product; or
(b) the date you provide us with evidence that the product has been returned to the correct address.

7.8 If you exercise your right to change your mind and return the product under these Terms before the product has been dispatched, we will refund you within up to 14 days of the date you notify us of your decision to cancel.

7.9 Please note that although we have issued a refund, it may take up to 7 business days to appear in your account due to varying processing times between payment providers.

Return because there is a problem

7.10 We have a legal obligation to supply products that conform to the contract.

7.11 As a consumer, you have legal rights in relation to products that are defective or not as described. These legal rights are not affected by your right to change your mind and return the product or anything else in these Terms.

7.12 If a product is defective or not as described, please notify us as soon as possible and return it to us promptly in accordance with our Returns Policy (see below).

7.13 If you are entitled to a refund because your product is defective or not as described, we will refund all payments received from you in relation to the affected product. Any refund will be made via your original payment method and will be processed within 14 days of the date we receive your relevant product and have had the opportunity to inspect it and determine the nature of the issue. If we do not receive the product, we may not be able to process your return and refund.

8. RETURNS POLICY

8.1 Return Eligibility

You may only return products in accordance with the right to return under Clause 7 (return because you have changed your mind) or because the goods provided by us are defective or not as described.

8.2 Return Process

If you wish to return a product, please follow the steps below:
(a) Initiate a Return Request:
Go to the SHIPPING & RETURN page and click to initiate a return request.
Locate the order containing the product(s) you wish to return.
Select the product(s) you wish to return and select the reason for return from the dropdown menu.
Submit the return request. A Return Merchandise Authorisation (RMA) number will be generated.
(b) Prepare the Return Parcel:
Ensure the product is returned in its original condition: unworn, unused, unaltered, and with all tags intact.
The product must be returned together with all original packaging and accessories, such as hangers, dust bags, etc. We consider the original packaging and accessories to be an integral part of the product.
Pack the product safely and carefully in its original packaging box and securely seal it within a sturdy outer carton to avoid damage during transit. If certain products have special packaging requirements, our Customer Service team will provide relevant guidance.

We recommend using the original shipping outer carton if possible. If the original carton is damaged or unusable, please contact our Customer Service team.
(c) Ship the Return Parcel:
Clearly mark the Return Merchandise Authorisation (RMA) number on the outside of the parcel.
Upon approval of your return request, we will provide a prepaid shipping label via email. You are required to use this label to return the parcel. Please note that you do not need to pay the carrier directly; instead, the applicable return shipping fee will be deducted from your refund.


VERMO Team
Tel: +86 XXXXXXXXXX
Address: 50087, 5F, D area, No.466 Yijing Rd., Haizhu District, Guangzhou City, Guangdong Province, China
Post Code: 510000

We strongly recommend that you use a trackable and insured postal service and retain proof of postage (tracking number, shipping receipt).

8.3 Return Conditions and Consequences

If you fail to comply with the instructions in this Returns Policy (Clause 8) or the product is not returned in the required condition, we may be unable to process your refund.
If the value of the product has diminished as a result of unnecessary handling by you, we are entitled to deduct an amount from the refund in accordance with Clause 7.5.
If you fail to comply with the Returns Policy or we have reasonable grounds to suspect fraudulent activity, we reserve the right to refuse future purchases and/or suspend your account.

8.4 Shipping Costs, Duties and Risk for Returns

You are responsible for all return shipping costs, customs duties, and related expenses. These costs (including the price of the provided return label) will be deducted from the total sum credited back to your original payment method.
From the time you hand over the parcel to the carrier until the time we sign for the parcel at our warehouse, the risk of loss, damage or delay is entirely borne by you. We are not responsible for the actions or errors of the carrier.
To protect your interests, please be sure to use a trackable service and retain all proof of shipment.

8.5 Unacceptable Returns

If we are unable to accept your return (for example, because the condition of the product does not meet the requirements set out in Clause 8.2), we will notify you by email explaining the reason.
We will then offer you the following two options:

You pay for return shipping to retrieve the product: Upon your request, we may ship the product back to you, provided that you prepay the associated return shipping costs and related expenses.
We dispose of the product and you relinquish ownership: If you do not wish to pay the return shipping costs, you may authorise us to dispose of the product (for example, by destroying it or donating it). In this case, you will relinquish all ownership rights to the product and will not receive a refund.
If we do not receive a clear indication of your choice within 14 days of sending the notification, we will deem that you have chosen the second option.

9. OUR RIGHT TO TERMINATE YOUR ORDER CONTRACT

9.1 We may cancel your order (or only part of it, if applicable) at any time by notifying you if:
(a) your payment does not go through when we attempt to charge you;
(b) you do not allow us to deliver your order to you within a reasonable time;
(c) you are (or we have reasonable grounds to suspect that you are) in breach of these Terms, in breach of any applicable law in connection with your order, or in breach of any other contract that may exist between you and us;
(d) we reasonably suspect fraudulent activity; or
(e) we are unable (or reasonably consider that we are unable) to provide the product for reasons beyond our reasonable control or for legal or regulatory reasons.

9.2 If we cancel the contract under the circumstances set out in Clause 9.1, we will refund any money you have prepaid for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we have incurred as a result of your breach of contract, if applicable. Any refund due to you will be made using the same payment method you used for the original transaction and will be processed within 14 days of the date we cancel the contract.

9.3 If we cancel the contract for serious reasons, such as because we suspect fraudulent activity or if continuing the contract poses a genuine risk of harm, or because you have breached Clause 6.4 or you have otherwise committed a material breach of these Terms, we may block and/or close any account you may have with us and we may choose not to accept any further orders from you.

10. OUR RESPONSIBILITY TO YOU

10.1 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind .

10.2 Nothing in these Terms is intended to exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

10.3 You are purchasing products from us under these Terms only as a consumer, not as a business. You therefore understand that we are not liable to you for any business losses, including loss of profits, loss of business, business interruption or loss of business opportunity.

10.4 We are only liable to you for losses you suffer as a result of our breach of these Terms. However, we are not responsible for any loss that:
(a) is incidental. This means that the loss was not a reasonably foreseeable consequence of our breach of these Terms at the time you agreed to these Terms. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time these Terms were entered into, both we and you knew it might happen;
(b) arises from a delaying event beyond our control; or
(c) is avoidable. This means that you could have avoided the loss by taking reasonable action.

11. USE OF YOUR PERSONAL INFORMATION

Please refer to our Privacy Policy for information about how we may use your personal information.

12. OTHER IMPORTANT TERMS

12.1 Any contract between you and us is binding on you and us and on our respective successors and assignees.

12.2 You may not assign, transfer or otherwise dispose of this contract, or any part of it, in whole or in part.

12.3 We may assign, transfer, charge, subcontract and/or otherwise dispose of the contract, or any part of it, at any time.

12.4 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.

12.5 If we do not immediately insist that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of the contract, that does not mean you do not have to do those things and it will not prevent us from taking steps against you later. For example, if you miss a payment and we do not pursue you but we continue to provide the products, we can still require you to make the payment at a later date.

12.6 We have the right to amend these Terms from time to time. However, each contract will be governed by the Terms in effect at the time you placed the order, unless any changes are required by law, regulation or government authority (whether before or after we give you the Confirmation), or unless we notify you of any changes to these Terms before we give you the Confirmation.

12.7 These Terms are governed by and construed in accordance with the laws of the People's Republic of China.

13. OUR COMPLAINTS HANDLING PROCEDURE

13.1 If you have any complaints regarding these Terms or the products, we will attempt to resolve them through our internal complaints handling procedure.

13.2 External Dispute Resolution
If you are not satisfied with the outcome of our internal complaints handling and wish to attempt to resolve the dispute without going to court, we suggest that you consider resolving the matter through mediation.
You are entitled to seek mediation through any mediation institution or professional acceptable to both parties.
We are willing to participate in such mediation on a voluntary and equal basis.
Please note that mediation is entirely voluntary and is not a mandatory prerequisite for litigation. We are not obliged to accept any mediation institution or outcome.
If mediation fails to reach an agreement, or if either party is unwilling to mediate, both parties have the right to submit the dispute to a court of competent jurisdiction for resolution through litigation in accordance with Clause 12.7.
Date: January 2026


CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To: VERMO Team
Tel: +86 XXXXXXXXXX
Address: 50087, 5F, D area, No.466 Yijing Rd., Haizhu District, Guangzhou City, Guangdong Province, China
Post Code: 510000
Email: CONTACT@VERMO.COM
I hereby give notice that I withdraw from my contract for the sale of the following goods:
[Insert details – please ensure you provide the name and SKU number of the product(s) you wish to return. You can find these details in your order history by logging into your account.]
Ordered on []/received on []: [INSERT DETAILS]
Order number: [INSERT DETAILS]
Name of consumer: [INSERT DETAILS]
Address of consumer: [INSERT DETAILS]
Date [INSERT DETAILS]
[*] Delete as appropriate
[*] Delete as appropriate


Using this cancellation form is not mandatory. Following the return instructions set out in Clause 8 of these Terms is the easiest and fastest method. If you do wish to use this cancellation form, please send it to us via the email address at the top of this cancellation form.